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Category: Customer Service

Battle of the Bots: Live-Chats vs Chat-bots

It’s the battle of the bots. What do you think? In just the past few years, marketers and business owners have seen a dramatic shift in business-to-customers communication, and it’s turning out to be pretty profitable. We’re talking double the conversions. Think about it this way: if a website visitor expects a web-page to load […]

The art of Saying NO

You’ve no doubt encountered times when agreeing to do a favor made you unable to complete your task or took time away from taking care of yourself (skipping meals, or not getting enough sleep are some examples). Still, we all face fears about saying no—fears about hurting feelings and being disliked. A lot of people […]

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